Issue tracking software helps businesses organize and prioritize all of the tasks, bugs, and other issues they need to resolve. The best issue tracking software has powerful features and can be customized to fit your team’s specific workflow needs. This article will cover how to choose the best issue tracking software for your business, along with some great free alternatives you can try first before making a purchase decision.
Need an issue tracker?
Although there are many different types of issue tracking software available on the market, you should always be sure that it’s flexible enough to support your business model. If you have employees all over Europe, Asia, and North America, then a solution that only works in a single time zone is not right for you. Likewise, if you offer services or products in multiple languages or currencies then choose an issue tracker with these capabilities built-in. It will simplify your life as well as ensure customers get the information they need when they need it.
HGI software offers several great features that can support your workflow and communication needs, whether you’re handling a multi-site operation or working with international customers. It supports several time zones, has built-in translation capabilities, and allows you to create teams with different permissions so that everyone can access relevant data without compromising your system’s security. You can even add your email account and calendar to keep track of non-work-related issues at all times.
Don’t Lose Customer Data: If you’ve ever lost customer information before, then you’ll know how frustrating it can be when dealing with customer complaints or inquiries.
What are the basic features you need?
These features can include things like security and scalability. Since you’re making a purchase that you’ll use for a long time, you don’t want an issue tracking tool that won’t be able to grow with your business. For example, if your company is currently small but will be adding new employees and projects as it grows, choose a product that offers real-time collaboration. If your organization faces potential compliance issues, look for software that has auditing capabilities or lets users import custom fields. And no matter what size of the company you have now or anticipate having in the future, make sure there’s support available; eventually, you’ll have questions about how to use something or need help with a technical issue, and having someone at the ready will save you tons of headaches down the road.
How do I get started with a new tracker?
There are many different issue tracking software options available, and picking one can seem a bit daunting. The best way to get started is by learning what you need your software to do and then determining which tool will help you accomplish those goals. Here are a few questions that can help guide your search: Will it integrate well with my other tools? Does it offer easy integrations with my development process? Is there a trial period or demo available? How does user feedback factor into product updates?
The good news is, that there are plenty of great options available that can help you keep track of your projects, clients, and employees. With an issue-tracking system in place, you’ll feel better prepared to meet your deadlines and deliver quality products. The next time you are looking for project management software, consider tracking issues as well! Here’s a quick look at some of our favorites